General duties and responsibilities of a Sales Activations Agent at Pineapple include, but are not limited to:

• Persuading customers to buy policies
• Following compliance when contacting leads
• Ensuring you capture the correct risk information
• Clarifying any inquiries that customers may have concerning the App
• Explaining policy and App features
• Persuading customers to reactivate lapsed policies
• Upselling to existing customers
• Scheduling calls during shift hours with customers
• Ensure that weekly targets and measurements are met as set out by management.
• Ensure that all communication to customers or leads are of appropriate standards – achieving a balance between being professional, friendly and courteous while maintaining the Pineapple culture.

Qualifications and Experience Required:

• Matriculation or equivalent
• Minimum of 2 Years Experience.

Skills and Competencies Required:

• Customer Relationship Management – Ability to build, maintain, and grow strong client relationships.
• Product Knowledge – Deep understanding of the products or services offered to tailor solutions to client needs.
• Negotiation Skills – Ability to influence decisions and close deals effectively.
• Prospecting and Lead Generation – Skilled in identifying potential clients and creating opportunities.
• Closing Techniques – Proficiency in guiding clients through the sales funnel to conversion